We haven't seen the store fail to restock on schedule, except when either pausing the game or adjusting the system clock on the computer (time travel) are involved. Is either of those possible in your case?

I pause the game whenever I'm away, and the shop still restocks three times a day (I check it everytime for useful items even if I have no time to play). So, is this stg not supposed to happen?

no I havn't paused the game just quit it and turned the computer off. I finally got fed up with it as the other family I started is working fine, so I've deleted that first family and started again. I don't know why but that game obviously got confused, maybe because of the 2 updates, I don't know, but I do know that for 4 days, with just one pause of 2 hours or so in all that time, my store did not restock the varied items at all.

This seems accurate to me. I know I have only been getting 2 restocks a day. One when I first open the game in the morning and once in the evening. I have been watching very closely the last few days. Last night my store restocked at 7 pm. (Which means it should have stocked at 3 am and 11 am today). I was restocked when I first turned the game on (around 9 am). Nothing at 11 am. Then I was finally restocked around 5 pm (approximatly 8 hours from when I turned it on this a.m.)

Edit to add that I haven't paused my game or time travelled.

Sid, this is what my game is doing also. only 2 times a day. When I open and 8 hours later.

And i also have not paused or time traveled. I dont know if this is a bug or if it is supposed to be that way but its real frustrating.

I'm up to my 3rd generation, and most likely soon to be 4th as the parents passed away leaving two kids, 16 & 18 and I still haven't had the tape to fix the hose.

It does add to the suspense though, but the new update does say it updates the store every 4 hours now.

How are you guys telling time?

Real Life 4 hours? Is there an in-game clock to see what time it is to my little people?

Real life time

Yep. If it is 3 p.m. at your house, it is 3 p.m. at theirs as well.

I am having a restock issue too. My last restock was at 9pm yesterday. I haven't paused the game at all. I am also not sure I know what time traveling is. I have two families going on at the same time and only one is having the problem.