Are you downloading the guide or only viewing it in your browser using the link? In order to have unlimited access to the guide, you must download it. Once you have the guide downloaded to your computer, you may view it an unlimited number of times.

To prevent abuse, the download links provided by Plimus (our e-commerce partner) do stop working after a set number of downloads and/or a certain time has elapsed. I will be updating our Support FAQ throughout the day today, and I'll make sure to get that question in there this morning. Please check later today for procedures on how to get the copy of the guide that you're entitled to. You may want to make sure that you have access to a good connection before trying to download it again.

We are looking at compressing it in a zip file to make sure that it's downloaded on the first access.