the link says maxium downloads exceeded,NO longer available. what can i do

Are you downloading the guide or only viewing it in your browser using the link? In order to have unlimited access to the guide, you must download it. Once you have the guide downloaded to your computer, you may view it an unlimited number of times.

To prevent abuse, the download links provided by Plimus (our e-commerce partner) do stop working after a set number of downloads and/or a certain time has elapsed. I will be updating our Support FAQ throughout the day today, and I'll make sure to get that question in there this morning. Please check later today for procedures on how to get the copy of the guide that you're entitled to. You may want to make sure that you have access to a good connection before trying to download it again.

We are looking at compressing it in a zip file to make sure that it's downloaded on the first access.

Hello,

I also am having problems with downloading the guild.

I received the email fine, but when I clicked the link to download the guild I got this error message:



There is a problem with the page you are trying to reach, please contact the originating website's webmaster for help(004).


Is there something that can be done so that we may get downloads of the guide, please?

Thank you ^_^

I too did not receieve the game guide. I purchased the game and the guide and when I clicked on the link, only the game downloaded.

The link to the game guide is in a separate email. Please check junk and/or spam folders, since it seems to be ending up there for many people.

The email program I'm using sends through all emails regardless of if it would wind up in a spam or junk folder, and the email still hasn't turned up.

There is a chance that your ISP or other email provider have their own spam trap, in addition to any installed on your machine. If they provide a way of accessing your email via the Web, it might be worth checking there.

I've updated our Support FAQ with procedures for obtaining a replacement email.

Upon further thought, I realized that I didn't actually get the email that was my receipt or activation code, either. I got the code through a link to view the email.

EDIT: I was able to go into my browsing history and go to the page where I read the email with the code (through Plimus). Lo and behold, there was a copy of the guide email too! Yay!

EDIT AGAIN: Now I'M getting the "This product is no longer available" message! Ack!

I am having trouble downloading game guide from that site it posts.is anyone else? yes,I did write in to support,still waiting.in the meantime,how does one get their guy to answer the mail,I have done everything.,but it doesn't seem to get answered.hope it doesn't take long to get the game guide ,I could really use it.I am still learning these type of games.I am a beginner.but it looked cute & interesting,si I bought it.Any suggestions would be apprerciated. Thanks,Phyllis