I'm going to do something that I rarely do here, so bear with me, because it's rather long-winded. I want to explain what we had hoped the Shout Box would be for our community, exactly why the Shout Box was removed, and what I'm working on in order to bring it back.
First, since there appear to still be some misconceptions about LDW as a company, I want to explain (for those who aren't that familiar with LDW) that we are a very tiny independent game studio, despite the appearance of our Web presence. Arthur, Carla and I do almost everything associated with the day-to-day work of making and supporting the games and keeping LDW running. We all work very hard, but we cannot (even with the gracious assistance of Gamey and Rockmower) watch everything that goes on here 24 hours a day, 7 days a week, year after year.
We have a commitment to ourselves and our community to keep this a family-friendly site, and (unfortunately) it takes almost constant vigilance to accomplish that in today's world. When you add to that the diversity of our community - people from all countries, cultures, and life experiences - we have a huge challenge to try to maintain a fun, friendly forum that's also safe and enjoyable for people of all ages.
We had hoped that the Shout Box would be a place where members of our LDW community could do more than just talk about our games. We wanted the SB to be a place where people could get to know each other and us better (we think of everyone here as part of our LDW family). It would be nice to think of the SB as a little family room, where people could pull up a chair and their favorite beverage (mine's coffee) and talk about life and LDW games. It should be a place where newbies are welcomed into the family and everyone feels comfortable joining in the conversation. I've watched and joined in the conversations over the nearly two years since the new forum software was installed and the SB made its debut. I've grown to know and respect many of you very much.

Unfortunately, although that's how it started out, it didn't stay that way. I've watched as people who used to freely chat in the SB gradually grew quiet and withdrew altogether. At this point, I want to be careful, since I know that the SB is very popular with the younger members of the forum who love to play and be silly. That's what it is to be a kid. I was a kid once (still am, in many ways), and I have 3 young grandsons. I can be goofy and silly with the best of them. However, there's a time and place for everything, and I don't think the SB is the right place for that.
Over the last year or so, the SB has been taken over by the kind of banter that monopolizes the space and shuts others out. People who tried to ask a question or carry on a conversation were "drowned out" by such things as rustyrolls, RP games, boingy-boingy, biting and tackling each other, and various other things that would be rule violations if I were to mention them here. I have received many complaints about the SB, along with copies of the SB contents that point out the problems.
On an entirely personal note, many times I have felt a sense of betrayal as I've seen people I care about watching to see if I was logged on and making comments in the SB that it's OK to do "bad" stuff, as long as LadyCFII isn't on.

I don't have to be visible to be watching. I am usually logged on to the forums from around 5:30am until after 9pm, whether you see me watching or not. I always have them open, even while I'm doing my other work. Even on weekends (I have a very understanding family).
Now, exactly why the SB was removed. As with most things, the actual removal was the result of a long process of decline in the nature of the SB activity, culminating with a "last straw" on a Sunday. I don't consider the following a breach of confidence, since the people involved in these conversations posted them publicly for everyone to see (and copy, if they want to). The following two little snippets demonstrate the kinds of things that caused the SB shutdown. The participants in these conversations were adults and children. I have removed all names in order to avoid (as best I can) embarrassing anyone, but the snippets are otherwise exactly as posted. Please know that I'm not picking on these particular people, since there have been many, many others who have engaged in similar stuff. These are just the two incidents that are closely associated with the SB shutdowns. The first snippet is from last April, when the SB was shut down for about 30 minutes. The second one is from Sunday.
From April 18th:
[x] AHHHHH!!!!! GET OFF OF ME!!!
[x] My friend (that dose not have an account on this site) said something really funny about the message!
[x] If you would like to know she said, "that was the most boring thing i have EVER heard! AND I LIKED IT!!!"
[x] (YUM! YUM! YUM!Oooh! Tiny toys! Picks up <removed> and <removed> and plays with them!)
[x] PUT ME DOWN RIGHT NOW!!!
[x] (OOOOH! TOY Talking! ME <removed>! WHO YOU?
[x] *Bites <removed>'s hand*
[x] *YOU?)
[x] (Doesn't feel anything!)
[x] I'M <removed> AND YOU PUT ME DOWN!
[x] I'M NOT A TOY!!! THATS IT YOU HIT THE SWITCH <removed>!!! HYAAAAAA!!!!! FEEL MY FURY!!! *takles <removed> as hard as possible*
[x] (Still feels nothing! Continues playing!)
[x] FEEL! MY! FURY! HYAAAAAAAAAA!!!!!!!!<wbr>!!
[x] *morphs into a giant larger than <removed>* ooh, pretty toy! *picks <removed> up and throws him around*
[x] (Listens a bit and says NO WAY YOU NO DESTROY ME PLAY! ME LIKE PLAY WITH TOY!)
[x] (Grows larger!)
[x] *Grows larger*
[x] AHHH!!!!!! <removed> STOP I'M STILL TINY!!!
[x] THATS IT!! *grows as large as <removed>
[x] Look! trampoline! *points to <removed>* Tallyho!! *Jumps over <removed>, and falling over him*
[x] WAIT FOR ME!!! *Joins <removed> on the "trampoline"*
[x]

[x] SB's gone
[x] ????? ?????
[x] open a new tab and visit the forums again
[x] PM
[x] okay
[x] your right!

[x] [LadyCFII]

[x] THE SB IS GONE!!!
From Sunday:
[x] i want to bake my pie and burning my house down will make it cook faster
[x] *Facepalm*
[x] Bad Idear there.
[x] soda is my water. -w-
[x] Oh you poor Soul.

[x] lol!!!!! haha
[x] heyy guess wut!!
[x] hmmm burnt pie..
[x] How am I a poor soul for that? I just drin more soda then I do water on on hourly basis. XD
[x] * drink
[x] What?
[x] I still think you're a poor Soul. :\
[x] I just went to a forest and burned that -says as he lights pineneedles that will burn the entire forest-
[x] i might get pink highlights!!!
[x] Congrats.
[x] *screams at the top of his lungs ... YERP*
[x] -.- I is nots a poor soul. *eats cake L gave me* It IS good cake! XD
[x] ???
[x] I'd want Blue... or Green... or Purple. or Gold... or Red..
[x] NEOP, NP. NEEOOOP.
[x] <removed> check the message i gave you I was successful too!
[x] MOG!!!! NEEEOOPPP
[x] What message??
[x] Neop, Yerp Yerp Neop!!!
[x] I sent you a personal message
[x] neop neop neop! yerp neop neop yerp! yerp yerp neop!
[x] Yerrrpp!! Neop Yerp!!
[x] I don't see the flashy envelope of doom so I guess I didn't get the message.
[x] Neeop yerp? Yerp yerp neop yerp!
[x] Yerp?!
This kind of stuff creates a lot more work for LDW, and every time we have to deal with the aftermath of a problem, it takes us away from making the very games that are the reason for the existence of the forums. I can't tell you how many hours I've spent working on this latest issue instead of the new game that you all are clamoring for. Kind of ironic, actually.
So, where do we go from here? Well, ultimately that's up to everyone here. The SB doesn't have a built-in, automatic monitor that detects the kinds of things that I have just described. It's up to everyone here to help determine whether it stays or goes permanently into the annals of forum history. I'm working on a set of guidelines for the Shout Box, as well as a little box that will sit on top of the Shout Box that will contain a link to those guidelines. That (along with this marathon explanation from me) will help everyone understand what we would like the Shout Box to be.
I welcome comments and discussion, as well as comments on whether Jazzo's kind offer of a free non-LDW shout box should be continued indefinitely. It seems a perfect place for all-out goofiness, while allowing more rational discussions to take place in the forum SB. Thoughts?