there is a free trial, I don't see a need for a money back guarantee.. I tried the trial bought the game and played it. If I like it in the first hour and buy it then decide i don't like it later thats my own fault.

As far as negative responses from customer service goes they are generally recriprocal. If you treat others respectfully you will usually be treated respectfully back. If you are rude condescending abusive or demaning their talent at creating such an enormous project like this game is then you probably deserved whatever response you were given.

never really paid attention to the differences between the other games, took this one at face value and went with it. It is a different game with different tasks, goals, and ways to achieve success. there are things i don't like about t but its all part of the game. Play it, don't play it, but when you buy something if its used you own it IMHO

:Edited for Typos

I am not dissapointed with the game it is actually one of my favorites

I know this is off-subject, but are there Star Trek mods for VV3?

In a sense, I understand some of Renee's complaints. I was a LITTLE disappointed in VV3. There's a lot I'd have liked to have seen carried from previous games into this one. This is the first one I DIDN'T play the demo of. I expected more. It's frustrating at some points. But, as others have stated, there are so many different ways to play it. (As there were in the previous ones.) The problem I see is even if it was only played a couple of days, you get your money's worth, especially after "constant watch". $20 isn't much, compared to other games out there. I don't think there should be a refund.

Well, as has already been noted, you can't please everyone. Someone will always be unhappy. I've spent three times the price on video games that I've finished in a week, but the big thing is it's mine. I can replay it again on a harder mode, faster mode, using different strategies.

It seems as if the original poster was upset and wanted someone to blame because of their lack of creativity.

They probably would have been happy if a hand holding guide was produced listing all the possible things you can do with the game. I'm perfectly happy with the game, as I was with the first two. Some will love it, some won't -- C'est la vie.

it took you 2 weeks {of constant playing} to decide you didn't like it.
whatsamatter? slow learner?

don't give her a refund!

if you buy an outfit and wear it 2 weeks and decide you don't like it, do you think the store will give a refund?
no way!

i am not one bit disappointed
i lost 7 villages before i got the hang of it,
i now have 4 thriving villages and one starting out slowly {pop. 15}
i really like this game
thank you LDW

Yes I am very disappointed with this game!!!!
After buying vv1 and then vv2 I couldnt wait to buy vv3 and got it from ldw.
I emailed the forum to say it was very boring.
I have played it twice now, once in nature and once in magic.
Whoever made suggestions for this game should go back to their toys!!! when you have patiently sat through the statue (like forever) and had them pick up stones what is there to do?
I am still running vv2. still farming still banging the gong once a day... But vv3 with the glorified golden child is not worth the money I paid for it....

the "glorified golden child" is in VV1 not VV3

Yes I know that!!!! I did say I have all three vv's. You are an expert?

I think certain people need to remember the phrase "caveat emptor" - buyer beware. There's no guarantee that anything you purchase is going to be to your liking. You have to accept the risk that you could be wasting your money. Because unless the product is physically defective in some way and the producing company is responsible, the rest is on you. You paid the money, you accepted the risk.

If the end product is not to your liking then give the company constructive, polite feedback so they will have a better idea of what their users like and dislike. You're more likely to get a better response that way and to have your comments considered for future products.

But that's just my 2 cents on this issue.