Renehoney, you will get your refund, and in generally anyone who really is not satisfied or cannot get the game working does get a refund.

If you got in a long dialog with Carla about this, do keep in mind that she handles HUNDREDS of various support issues EVERY DAY these last days, and she is only human. Consider that you are talking to Barbara, Carla, and myself directly! The people that created this game are in direct communcation with as many people as we can possibly manage, and we really care about our friends and fans and try to make it a good experience for everyone.

Of course the game will not appeal to everyone...we are very very thankful that it does appeal to the vast majority of people who try it, but we make a lot of design decisions in the game that are going to be LOVED by some people and HATED by others. This makes the game interesting and not bland.

Again, we are sorry about you maybe having received 'the short end' of a very long day on our part and we will continue to do everything we can to stay close to our community and customers and we will try to keep everyone happy as much as possible.