Is anyone else having trouble refreshing their stats? I've been getting the 'Are you online' message for a couple of days now.

I just checked it, and the server is functioning properly. You might have a look at this answer in our Support FAQ to see all of the possible causes for that message.

Hmmm-I know I'm connected to the internet, it's running fine and at high speeds. The server isn't down. I doubt it's just being slow since this has been a problem of a few days.

So the only thing from that list that might be is security settings. My virus program has updated recently, but I don't have an outgoing firewall. And I have no idea how to tell the security settings to let the game access the internet. Do you know?

It depends upon the security and/or firewall software that you're using. Most of them come with pretty good help files that should help you.

Try quitting the game after a failed refresh and launch it again, which will allow the game to try to establish a new connection to the server.

Also, if you're running the game in full screen, try changing (via Options) to windowed mode before trying to update. A message from your security program that might otherwise be hidden should then be visible.

It's the same for me! as I said above (in "improve...) I think it's the server as it happened before time to time.

The server is functioning properly right now, so it's not a server problem.

i just updated VV2 fine , but VV1 won't update
that has been happening for a couple of days now.
any ideas as to why , one will up date but the other wouldn't ??

Same for me

I retried again, it's the same!! I didn't change anything in my computer so I don't know why it works once and not another time!

I just updated on vv1 and it's working fine today.