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#117346 - 01/21/08 06:41 AM What's wrong with the Shout Box?
LadyCFII Administrator Offline
Director of QA and Testing

Registered: 10/07/04
Posts: 14891
Loc: Colorado
The Shout Box is experiencing a problem that occurs peiodically: it is completely blank, even when you type and submit a message. The problem is temporary and usually lasts less than a day. The problem appears to be caused by connection or server slowdowns. The Shout Box is the last thing to load, and will remains blank after the browser stops loading the page. The image in the forum header can also be blank.

The browser that is most often affected by this problem is Internet Explorer. Other browsers will usually load the forum panes more quickly, including the Shout Box. If you need to use the Shout Box while it is experiencing these issues, switching to another browser, such as Firefox (a free browswer available from Mozilla) will usually allow you continue to use the full features of the forum.

Another thing that is known to cause problems with the Shout Box is the use of non-text characters or non-English character sets (Thanks Airstream Raider for noticing that).
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Barbara
Director of QA and Testing
Last Day of Work

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#117349 - 01/21/08 07:15 AM Re: What's wrong with the Shout Box? [Re: LadyCFII]
laurence Online   sleepy
Fan Fiction Enthusiast

Registered: 11/23/06
Posts: 4173
Loc: Paris, France
Thanks a lot! I downloaded Firefox and now I may chat! \:\)
I hope you'll be able to fix it!
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My Story: Aika's Memoirs in Kitten's forum

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#117354 - 01/21/08 08:15 AM Re: What's wrong with the Shout Box? [Re: laurence]
LadyCFII Administrator Offline
Director of QA and Testing

Registered: 10/07/04
Posts: 14891
Loc: Colorado
The forum software is a product of a different company, and we don't have the ability to alter how it works. I suspect that there's an issue related to how IE handles the kind of content that's in the Shout Box (but we can't do anything about IE, either). \:\)
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Barbara
Director of QA and Testing
Last Day of Work

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#117385 - 01/21/08 03:36 PM Re: What's wrong with the Shout Box? [Re: LadyCFII]
Tralah Offline
Trainee

Registered: 03/18/07
Posts: 44
Ironic that I use Firefox and used the "Ad-Block" extension to make the shout box blank on purpose because I found it annoying and it slowed down the loading time on the forum.

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#117386 - 01/21/08 03:38 PM Re: What's wrong with the Shout Box? [Re: Tralah]
Joine The Great Offline
Fan Fiction Enthusiast

Registered: 11/10/07
Posts: 809
Loc: Almia Region, Cooking Mama's K...
I'm gonna have to download firefox i guess. \:D
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#117413 - 01/21/08 11:28 PM Re: What's wrong with the Shout Box? [Re: Joine The Great]
Lailai Offline
Consigliere

Registered: 06/28/07
Posts: 357
Loc: Ldw Forums
But don't ubbthreads allow editing the code? Others does
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#117420 - 01/22/08 05:14 AM Re: What's wrong with the Shout Box? [Re: Lailai]
Whimsey Offline
Expert

Registered: 08/24/07
Posts: 98
Loc: New Hampshire, USA
Can you have Firefox & IE installed & workable at the same time?
& then what, do you use either/or for different purposes? I've heard about Firefox for a long time, but don't know anything about it, except its supposed to be more secure than IE.
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#117429 - 01/22/08 06:09 AM Re: What's wrong with the Shout Box? [Re: Whimsey]
LadyCFII Administrator Offline
Director of QA and Testing

Registered: 10/07/04
Posts: 14891
Loc: Colorado
I have both IE and Firefox on my PCs and use Firefox along with Safari on my Macs and frequently have different browsers open at the same time. You will need to decide which one will be the default browser when you click on links (e.g. in an email), but you can use whichever one you want, whenever you want.
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Barbara
Director of QA and Testing
Last Day of Work

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#117435 - 01/22/08 08:08 AM Re: What's wrong with the Shout Box? [Re: LadyCFII]
Keza132 Offline
Forum Games Enthusiast

Registered: 04/04/07
Posts: 1157
Loc: England, U.K
Thanks for the info, If it happens i will know what to do!
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#117472 - 01/22/08 04:32 PM Re: What's wrong with the Shout Box? [Re: laurence]
HelloWorld! Offline
Consigliere

Registered: 10/01/07
Posts: 224
Loc: http://dragcave.net/
I've ALWAYS had firefox,but I still have few problems.
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Click for my scroll!
Iknowthissentenceislongandhardtoread.
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