That's heartbreaking to hear, Keegan. I was so hoping I could get help here as I've run into a brick wall with them.
After all these years, I'm a bit upset with Big Fish for selling this version with absolutely no support services behind it. There are differences between this and the free app version, and no answers for us at BF. They're not even trying to fix the problem, tbh, just pointing us to the standard fix (which doesn't solve it) and issuing game coupons. Not at all what I'm used to with their CS, but it is what it is.
I take it LDW does NOT sell a PC version of this game at all? Any plans for that to change?