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Who else is excited for Virtual Villagers 6?
by Hydra14
02/28/24 08:22 PM
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#236742 - 12/08/13 04:13 PM Ads back
virtualbrenda Offline
Expert

Registered: 02/27/09
Posts: 159
Hi ldw. When origins was first released, I paid to remove the ads from the game and they've been gone all this time up until a few days ago. Is this a issue? Thank you.

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#236743 - 12/09/13 04:21 AM Re: Ads back [Re: virtualbrenda]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
Hey virtualbrenda! I'm sorry you're having problems with this, and I'll be happy to work with you on resolving the issue.

- I'd like to ask you what type of in-app purchases you've made (a list, if possible, would be very helpful, if there are more than one). **Please don't provide personal information here on the forums, just note the name of any in-app purchase you've made.**

- Did you notice this issue happening before or after Daylight Saving Time took effect?
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#236744 - 12/09/13 12:21 PM Re: Ads back [Re: Xay]
virtualbrenda Offline
Expert

Registered: 02/27/09
Posts: 159
Thanks Xay. I purchased the tech points doubler back in '12.

I'm not sure about daylight savings as I'm in Australia.

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#236747 - 12/10/13 04:24 AM Re: Ads back [Re: virtualbrenda]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
Thank you for your reply! smile It looks like we'll need to do a bit more investigating and will need some personal information, so if you don't mind, I'd like you to go ahead and fill out a Support Request. In the message section, mention that you are virtualbrenda from the forums so that I'll know who I'm talking to, and we can continue to work there!

Thank you!
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Heather
Customer Support Director
Last Day of Work
LDW Help Center
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