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For Real...What's Going on With VF3?
by LadyCFII
06/15/20 03:13 PM
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#233323 - 04/23/13 04:26 PM Updated game - 4/23/13
LadyCFII Administrator Offline
Unicorn

Registered: 10/07/04
Posts: 17466
Loc: Colorado
We have an updated version of the game that provides some bug fixes. We have also changed how we handle the free trial and full versions, so please read on to avoid any unpleasant surprises!

The free trial is no longer limited to one hour of play. Instead, you may play the entire first generation, although only one child is allowed. Once you reach the end of the first generation, you will not be able to proceed to the next generation until you purchase the full version of the game. If you're not ready to purchase the full version, you can pause your game until you're ready to continue it, and your family will be preserved, safe from the passage of time. Once the full version is purchased and installed, it will allow you to continue the family you started with the free trial. You can download the free trial from our Virtual Families 2 page. Make sure that you select the correct tab for the version you need. laugh

The Windows version is no longer an activation of the free trial. Instead, a full version is delivered to you at the time of purchase, the same as the Mac version has always been. If you want to get the update we just released (Windows or Mac), you will need to sumit a Help Desk ticket, so that Heather can reactivate your download link. You will receive an email with your personal download link for the updated version, which you can install right over your previous key-activated game. IMPORTANT NOTE: If you purchased the game from another game site, you should obtain the update from them. Other game distributors use their own activation methods or download managers, and they are not compatible with our versions of the games we make.

We realize that this is not as convenient in some ways as the activation key method, but it is a lot more reliable, and we hope it's going to work out better.


Edited by LadyCFII (04/24/13 01:12 PM)
Edit Reason: Added note about other game distributors
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Barbara
Unicorn
Last Day of Work

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#233324 - 04/23/13 04:43 PM Re: Updated game - 4/23/13 [Re: LadyCFII]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
If you already have a support ticket where I've replied to you and said we're hoping to have a solution soon, please don't worry, I haven't forgotten you, I'll be sending you instructions ASAP!
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Heather
Customer Support Director
Last Day of Work
LDW Help Center
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#233335 - 04/23/13 08:14 PM Re: Updated game - 4/23/13 [Re: Xay]
arnie Offline
Master of Meditation

Registered: 09/13/06
Posts: 4896
Loc: London, UK
Thanks for that. Although I only wanted to update because of the bug fixes, not because I was having problems with the game, I sent off a support ticket and twenty minutes later I got an email back from Heather plus the link to the new version from Plimus. Now that's what I call service! Congratulations, LDW! The game is installed and (seems) to be running OK. laugh
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To err is human; to arr is pirate.

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#233339 - 04/23/13 08:49 PM Re: Updated game - 4/23/13 [Re: arnie]
Corylea Offline
Expert

Registered: 12/02/07
Posts: 163
Loc: Boston area, USA
Thanks for the update! Like Arnie, I got mine in just a few minutes, and it installed quickly and easily.

Could you provide a list of what bugs have been fixed? Thanks!
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Middle-aged professional woman still plays computer games. Film at 11.

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#233364 - 04/24/13 12:23 AM Re: Updated game - 4/23/13 [Re: Corylea]
LadyKnight Offline
Trainee

Registered: 02/17/07
Posts: 37
Loc: Illinois
I recently purchased via Bigfish...is there an update somewhere I need to install?
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#233390 - 04/24/13 04:55 AM Re: Updated game - 4/23/13 [Re: LadyKnight]
Erin333 Offline
Newbie

Registered: 04/06/13
Posts: 17
Loc: West Cork Éire
Thanks for quick response for updated game link..
Quick easy install..Is it best to start new family?..
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#233391 - 04/24/13 05:09 AM Re: Updated game - 4/23/13 [Re: Erin333]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
It's your choice, Erin. smile If you'd like to keep your family, we've seen no indication that there's a problem with that. smile
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Heather
Customer Support Director
Last Day of Work
LDW Help Center
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#233426 - 04/24/13 07:45 PM Re: Updated game - 4/23/13 [Re: arnie]
Zia Offline
Expert

Registered: 07/25/06
Posts: 117
Originally Posted By: arnie
Thanks for that. Although I only wanted to update because of the bug fixes, not because I was having problems with the game, ...


So does that mean when we update, we won't lose our current families?

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#233428 - 04/24/13 08:26 PM Re: Updated game - 4/23/13 [Re: Zia]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
That is correct, Zia. We've seen no indication that there's a problem with keeping your current families if you purchased the game directly from us. smile
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Heather
Customer Support Director
Last Day of Work
LDW Help Center
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#233465 - 04/25/13 10:22 AM Re: Updated game - 4/23/13 [Re: Xay]
AlicelovesVV Offline
Trainee

Registered: 05/04/08
Posts: 25
Loc: the Netherlands
So I downloaded the demo to update my game. (bought from ldw) and now my game is in demo mode, but I have paid for the full game! How can I get back to full game mode?

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#233467 - 04/25/13 12:46 PM Re: Updated game - 4/23/13 [Re: AlicelovesVV]
arnie Offline
Master of Meditation

Registered: 09/13/06
Posts: 4896
Loc: London, UK
Read the first post in this thread, from LadyCFII, Alice.

You'll need to submit a support ticket to get a link to the full version.
_________________________
To err is human; to arr is pirate.

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#233491 - 04/25/13 11:28 PM Re: Updated game - 4/23/13 [Re: arnie]
candypanda57 Offline
Adviser

Registered: 03/15/07
Posts: 82
Loc: Wisconsin, USA
I am also curious as to when the update for the game will be available from Big Fish. Can you tell me what "bugs" it fixes so I can decide if I really need to update the game. I really haven't noticed any problems with my game. I don't want to lose any of my progress so far.
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There just aren't enough hours in the day to play.

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#233492 - 04/25/13 11:56 PM Re: Updated game - 4/23/13 [Re: candypanda57]
Corylea Offline
Expert

Registered: 12/02/07
Posts: 163
Loc: Boston area, USA
Originally Posted By: candypanda57
I don't want to lose any of my progress so far.

Those of us who've updated the game are playing with our families from before the update and have noticed no problems. Updating won't make you lose your progress!
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Middle-aged professional woman still plays computer games. Film at 11.

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#233494 - 04/26/13 12:58 AM Re: Updated game - 4/23/13 [Re: Corylea]
candypanda57 Offline
Adviser

Registered: 03/15/07
Posts: 82
Loc: Wisconsin, USA
Thanks Corylea, it's good to know I won't lose all my progress.
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There just aren't enough hours in the day to play.

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#233498 - 04/26/13 02:40 AM Re: Updated game - 4/23/13 [Re: candypanda57]
LadyCFII Administrator Offline
Unicorn

Registered: 10/07/04
Posts: 17466
Loc: Colorado
We can't say exactly when other game sites, such as Big Fish Games, will have the updates available for download, but they will get them. We always make them available on our site as soon as they're ready for people who purchase the game from us, but other game sites go through additional steps before they offer them.
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Barbara
Unicorn
Last Day of Work

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#233511 - 04/26/13 08:51 AM Re: Updated game - 4/23/13 [Re: candypanda57]
arnie Offline
Master of Meditation

Registered: 09/13/06
Posts: 4896
Loc: London, UK
Originally Posted By: candypanda57
Can you tell me what "bugs" it fixes so I can decide if I really need to update the game.
The only one I know about for sure is the issue with moving about the map using the numerical keyboard. There may be other fixes but if there are any more they're not immediately apparent.
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To err is human; to arr is pirate.

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#233903 - 05/09/13 12:53 PM Re: Updated game - 4/23/13 [Re: candypanda57]
Darien Offline
Trainee

Registered: 07/29/11
Posts: 41
Originally Posted By: candypanda57
I am also curious as to when the update for the game will be available from Big Fish. Can you tell me what "bugs" it fixes so I can decide if I really need to update the game. I really haven't noticed any problems with my game. I don't want to lose any of my progress so far.


The only thing I'm seeing from bigfish so far is stuff like "adjust your settings" and/or "update your video card", that sort of thing. Unless the update is somewhere I can't find it (if it even exists over there yet) so far all I'm seeing is bigfish telling me there's more of a problem with my computer than the actual game.

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#233909 - 05/09/13 03:40 PM Re: Updated game - 4/23/13 [Re: Darien]
arnie Offline
Master of Meditation

Registered: 09/13/06
Posts: 4896
Loc: London, UK
Darien,

I'm not surprised. Bigfish is useless at after-sales support. After originally buying VV1 there I found these forums and have got every other LDW game from here. The games might be more expensive, but you can count on getting good support, either from other forum members or from LDW themselves.
_________________________
To err is human; to arr is pirate.

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#234059 - 05/15/13 08:41 PM Re: Updated game - 4/23/13 [Re: AlicelovesVV]
Dollyann Offline
Newbie

Registered: 07/26/12
Posts: 7
Loc: UK
I have purchased the full version of VF2 but am told that I can only have more children in the FULL version. Please can you tell me what is wrong?

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#234061 - 05/15/13 10:02 PM Re: Updated game - 4/23/13 [Re: Dollyann]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
Dolly, you need to download the full version that was sent to you after purchase. I already replied to your support ticket, and re-activated your download link. smile
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Heather
Customer Support Director
Last Day of Work
LDW Help Center
Submit a Support Request

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#234132 - 05/17/13 01:30 PM Re: Updated game - 4/23/13 [Re: Xay]
Dollyann Offline
Newbie

Registered: 07/26/12
Posts: 7
Loc: UK
Thanks Heather I finally worked it out and have been playing for a couple of days now. I'm busy reading all the tips on here. The responses to queries is really good on here

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#238330 - 08/09/15 07:16 AM Re: Updated game - 4/23/13 [Re: AlicelovesVV]
pongpong Offline
Newbie

Registered: 08/07/15
Posts: 1
i wish there is a virtual families 3

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#238335 - 08/10/15 03:21 AM Re: Updated game - 4/23/13 [Re: pongpong]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
Pongpong, this thread might interest you. smile
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Heather
Customer Support Director
Last Day of Work
LDW Help Center
Submit a Support Request

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#241245 - 02/04/17 04:54 PM Re: Updated game - 4/23/13 [Re: Xay]
Flizia Offline
Trainee

Registered: 11/17/16
Posts: 42
Loc: somewhere in Poland
Hi, where I can download texture packs for VF2?

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#241248 - 02/05/17 01:33 PM Re: Updated game - 4/23/13 [Re: Flizia]
Hydra14 Offline
Consigliere

Registered: 04/05/15
Posts: 251


Edited by Hydra14 (02/05/17 01:33 PM)

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