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For Real...What's Going on With VF3?
by LadyCFII
06/15/20 03:13 PM
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#233406 - 04/24/13 11:44 AM Re: Please read if you have trouble with VF2! [Re: Princess_Atta]
moonraker Offline
Newbie

Registered: 07/25/06
Posts: 4
Loc: Bordeaux, France
Iíve just bought Virtual Families 2 and would like to know where I can download the game and get my registration code. (Order 47041573)

Add: Bought using my new email address, forum email now up to date.


Edited by moonraker (04/24/13 11:52 AM)

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#233408 - 04/24/13 12:59 PM Re: Please read if you have trouble with VF2! [Re: moonraker]
arnie Offline
Master of Meditation

Registered: 09/13/06
Posts: 4896
Loc: London, UK
You should have received an email from Plimus with a link to to download the game. Registration codes are no longer used. See the post at http://www.ldwforums.com/ubbthreads/ubbthreads.php?ubb=showflat&Number=233323#Post233323 for more details.

If you can't see that an email has been received, check your spam folder.
_________________________
To err is human; to arr is pirate.

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#233410 - 04/24/13 01:41 PM Re: Please read if you have trouble with VF2! [Re: arnie]
moonraker Offline
Newbie

Registered: 07/25/06
Posts: 4
Loc: Bordeaux, France
I got an email from Plimus with two links;one for customer service inquiry and one for 'request product support, see your order information online" etc.
Also says "We have received and processed your order" but nowhere does it mention where to download.

If I download the free trial will it be changed to a full version later?


Edited by moonraker (04/24/13 01:43 PM)

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#233411 - 04/24/13 01:57 PM Re: Please read if you have trouble with VF2! [Re: moonraker]
arnie Offline
Master of Meditation

Registered: 09/13/06
Posts: 4896
Loc: London, UK
I suggest you open a support ticket with LDW.
_________________________
To err is human; to arr is pirate.

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#233413 - 04/24/13 02:21 PM Re: Please read if you have trouble with VF2! [Re: moonraker]
LadyCFII Administrator Offline
Unicorn

Registered: 10/07/04
Posts: 17466
Loc: Colorado
Moonraker, the email you're describing is the purchase receipt that Plimus sends you, with a subject line containing "Receipt for your Payment" and your purchase reference number. You should have received a second email from support@ldw.com with a subject line containing Virtual Families 2: Our Dream House, the version you purchased (Windows or Mac) and Full Version Order Information. If you don't see that second email, please check your spam folder, since spam filters often catch those emails.

You can do as arnie mentioned and open a Support Ticket and Heather will supply you with the information you need. You can also obtain the information contained in the confirmation email by using the procedures I explained in this post. You will find the download link for the full version there.
_________________________
Barbara
Unicorn
Last Day of Work

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#233425 - 04/24/13 07:32 PM Re: Please read if you have trouble with VF2! [Re: LadyCFII]
moonraker Offline
Newbie

Registered: 07/25/06
Posts: 4
Loc: Bordeaux, France
All sorted thanks to Heather; working perfectly.

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#233714 - 05/01/13 03:36 PM Re: Please read if you have trouble with VF2! [Re: Princess_Atta]
shhhonda Offline
Trainee

Registered: 04/21/08
Posts: 27
Loc: New York, New York
I purchased the game yesterday and started to play the game, and when it came time to have a second child this morning, it told me to get the full version. I opened my email and went to the plimus download link and it says "This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.
Please contact the manufacturer of the product for support. " I never received and activation code, either. Am I doing something wrong?
_________________________
shhhonDUH

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#233721 - 05/01/13 09:41 PM Re: Please read if you have trouble with VF2! [Re: shhhonda]
MissKathy Administrator Offline
Lead Tester

Registered: 06/07/09
Posts: 1203
Loc: California (USA)
Hi shhhonda. It sounds like your download link expired. If you fill out a Support Ticket here, I'm sure Xay will be able to help you. smile
_________________________
Kathy
Lead Tester
Last Day of Work

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