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Who else is excited for Virtual Villagers 6?
by Hydra14
02/28/24 08:22 PM
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#200835 - 06/29/09 03:43 AM Game doesn't save
JASC Offline
Newbie

Registered: 06/28/09
Posts: 4
Loc: Historical District
I wondered if you could help me...

I bought Virtual Families
yesterday for my iPhone. When I go away and come back,
all my work and family are gone. I go
to menu and pause my game, but everything is gone. I love Virtual Villagers 2
and know that Virtual Families will be fantastic!!!
Please help.
Thanks!
JASC


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#200839 - 06/29/09 04:07 AM Re: Game doesn't save [Re: JASC]
LadyCFII Administrator Offline
Unicorn

Registered: 10/07/04
Posts: 17505
Loc: Colorado
We tested Virtual Families extensively on many iPhones and iPod touches running both OS 2.x and 3.0, and we never saw that problem occur on any device. However, it is possible that, for some reason, there was a problem during the installation of the game. It would be helpful to us to know how you installed it: purchased and installed directly on the device or purchased through iTunes and synced to the device.

In any event, the following procedure will correct the problem you are experiencing:
  1. Sync your device with iTunes to back up the application
  2. Delete Virtual Families from your device (tap and hold until the 'x' appears, tap on the 'x' and confirm delete of Virtual Families)
  3. Sync your device with iTunes again to reinstall Virtual Families (make sure that the game is checked to sync with the device on the applications tab when the device is selected in iTunes)
  4. Disconnect the device when the sync is finished
  5. Before you run the game again, hold the power button for at least 5 seconds until the red slider appears and turn the device off. Then turn the device back on
  6. Run the game again, and it should now save properly.

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#200971 - 06/29/09 09:46 PM Re: Game doesn't save [Re: LadyCFII]
Bajan Barbie Offline
Newbie

Registered: 06/29/09
Posts: 6
Loc: Bklyn, NEW YORK
I have 3.0 and I constantly have to power down my ITOUCH due to the game freezing:(

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#200973 - 06/29/09 10:07 PM Re: Game doesn't save [Re: Bajan Barbie]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
Have you tried to reset your iPod touch, Bajan Barbie?

(Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.)
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#201124 - 06/30/09 01:36 PM Re: Game doesn't save [Re: Xay]
Bajan Barbie Offline
Newbie

Registered: 06/29/09
Posts: 6
Loc: Bklyn, NEW YORK
Thanx....so far so good!!!

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#201245 - 07/01/09 07:15 AM Re: Game doesn't save [Re: LadyCFII]
HiggieBaby Offline
Trainee

Registered: 04/24/09
Posts: 26
Loc: Southeast Michigan
Originally Posted By: LadyCFII
It would be helpful to us to know how you installed it: purchased and installed directly on the device or purchased through iTunes and synced to the device.


I had the same problem when I first purchased it. I bought it right from the app store on my iPhone, and downloaded it from there. I just followed your advice, about syncing it with iTunes, and installing it from there, and now it saves fine. Thanks for your help!!

Now if I could only zoom in on the screen. My horrible eyes are really getting challenged on that small screen. wink
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#208582 - 08/26/09 10:37 AM The game won't save!
Butterfly992 Offline
Newbie

Registered: 08/21/09
Posts: 4
It's meant to save automatically when I quit the game right?
But when I turn it on again, the game starts from the very beginning, every time frown
I don't understand why this is happening, I always do the same thing.
I've heard other people complaining about this before but I was wondering if anyone knows a solution?
I love the game and I'd really appreciate your help!
x

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#208589 - 08/26/09 04:25 PM Re: The game won't save! [Re: Butterfly992]
arnie Offline
Master of Meditation

Registered: 09/13/06
Posts: 4896
Loc: London, UK
Hi Butterfly,

This answer in the FAQs should help.
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#222465 - 06/10/10 09:00 PM Re: The game won't save! [Re: arnie]
Mondegreen Offline
Newbie

Registered: 06/10/10
Posts: 8
Loc: Illinois
I have a similar, but not identical problem. I had a family which saved on my iPod multiple times, but the save file was randomly erased, and I cannot get it back. When I tried with new characters, they saved, but it is possible that they too would be erased after multiple saves. Does this require the same syncing procedure as mentioned before, or does it have a different solution?

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#222475 - 06/10/10 11:21 PM Re: The game won't save! [Re: Mondegreen]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
It is possible, however, we are finding that the game is most often not saved if the application is not allowed to fully load before being exiting (pressing the home or power buttons).

To avoid that situation, be sure to always allow the application to load fully before exiting.

Currently, the syncing procedure you mentioned is the only solution, however, we are looking into this situation.
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