Castle is gone!!

The Fairy Tale Castle (the one with the flag on top) from the last family outing is gone! I had the 3 different styles of castles arranged around the sandbox, and suddenly, the Fairy Tale Castle was gone! I had a couple of extras in my inventory, but they're gone, too.

May I have it back, please???

P.S. I went 'Menu', 'Settings', etc. to contact Tech Support and it said I would need an "email app" to access that (???????) So, I decided to ask it here.

Hi there!

We're sorry to hear about your experience with the game on your device.

You can email customer support directly at support@ldw.zendesk.com. Please add your game's unique User ID to the email (by typing it out or attaching a screenshot). The User ID can be found on your game's title screen or in the Settings menu.