Children Disappearing

I have had two families whose children have disappeared so I have to start the family over. They are there in the game, but under 'menu' 'family', they are not there so at the end of the adults lives, there are no children showing. What is wrong?

Hello IrisheaglesOne! We're sorry to hear about your experience with the game on your device. Please contact our Customer Support Team through your game by tapping the 'Contact Support' button in the Settings menu or email support@ldw.zendesk.com and provide them with details about your issue - they'll be happy to discuss this with you!