*BUGS* Things not working in v. 1.0.1

Posted by: AmoraRei

*BUGS* Things not working in v. 1.0.1 - 12/04/17 02:04 AM

Blue berries can't be picked due to being too close to the apple tree.
Posted by: aoh

Re: *BUGS* Things not working in v. 1.0.1 - 12/04/17 08:12 PM

I don't have a problem with the garden. Try dropping your villagers just below the garden so they're still interested but not so close to the apple tree.
Posted by: AmoraRei

Re: *BUGS* Things not working in v. 1.0.1 - 12/05/17 12:56 AM

I'm just reporting what several other people on FB are saying. It might be cause they are using a phone.
Posted by: R0SE

Re: *BUGS* Things not working in v. 1.0.1 - 12/08/17 07:13 PM

I had the same problem, I wasn't able to pick up the blueberrries, til I fertilized the second round of rhubarb and strawberries. Maybe If I hadn't planted those seeds I could've grabbed the blueberry? And now I'm stuck staring at a bunch of strawberries that look ready, but I can't grab.

Also the vines on the far right suddenly started taking muuuch longer to re-generate than the other three.

And a couple of my villagers stopped mid-task and I can't seem to re-trigger the event.
- My villager took the jump potion but never made it to the ruby. (I'm assuming I need to devote another 22 hrs to making another one.)
- And I had a chief who got a building idea, and then never started the statue.

Also, I assumed we'd be able to change outfits in the clothing hit?

Posted by: cannotfindknife

Re: *BUGS* Things not working in v. 1.0.1 - 12/08/17 10:51 PM

I can not play the game at all right now. When I launch the game and get into it the chief guy tells me it is time to do something with the craft hut and to pick up a character and get some water. When I click to continue the game just sits and will not let me do any thing. The gear just rotates and says saving.

At this point I may give up and uninstall it.
Posted by: MissKathyAdministrator

Re: *BUGS* Things not working in v. 1.0.1 - 12/09/17 02:28 AM

Hello cannotfindknife. Sorry to hear that you're having trouble with the game. It would be great if you would submit a "Help" request through the game so that we can help you. Here's how:
  • Launch your VVO2 game but do not tap 'Play'
  • Tap on the icon in the upper right corner (the 'gear' icon). It may say 'Saving' but tap it anyway
  • Tap on the green Help button, which will open a pre-addressed email to our support team
  • Do not delete anything that is already in the email, since it contains the information we need to help you with your game
  • Provide as much detail as possible about the problem you have encountered with your game and send it to us
Posted by: AmoraRei

Re: *BUGS* Things not working in v. 1.0.1 - 12/27/17 01:41 AM

on 1.3.2 people are saying that the rock doesn't drop after they complete the eyes on the kracken statue. So they are stuck at that part.
Posted by: aoh

Re: *BUGS* Things not working in v. 1.0.1 - 12/27/17 04:23 PM

Well actually one person said that on FB and you told them to contact support which they said they would do. What do you expect to happen here?
Posted by: AmoraRei

Re: *BUGS* Things not working in v. 1.0.1 - 12/27/17 05:40 PM

Spreading the word. So more then one support knows there is a problem. What are you doing?
Posted by: MissKathyAdministrator

Re: *BUGS* Things not working in v. 1.0.1 - 12/27/17 06:25 PM

Hello AmoraRei. Thank you for letting players in the Facebook group know about contacting Support when they run into an issue that appears to be impacting game play/puzzle progression. You are welcome to share this helpful post as well: If you need help with VVO2!! so that they know how to contact Support and to provide as much detail as possible when reporting their issue/bug. Details are very important!

It’s best if the player experiencing the issue does the reporting so that they can provide the necessary and very important information. smile
Posted by: LadyCFIIAdministrator

Re: *BUGS* Things not working in v. 1.0.1 - 12/27/17 06:44 PM

It might also be helpful to mention that these forums are not the primary (or preferred) support channel for LDW games. They have always been intended for players to discuss our games, provide feedback and suggestions, and help each other with game play.

Although it certainly can be useful to give other players here a heads up about a problem someone has encountered, an issue with any of our games needs to be reported by the person who experienced the issue using the official support mechanism we provide in the game, as Kathy mentioned above. That's the only way to be sure that the engineering team (the people who can actually investigate and fix the problem) will get the information they need to work on the problem.
Posted by: AmoraRei

Re: *BUGS* Things not working in v. 1.0.1 - 12/27/17 10:01 PM

NP. I was trying to help her as much as possible. ✌️
Posted by: Jennschu3

Re: *BUGS* Things not working in v. 1.0.1 - 12/28/17 11:21 PM

My crate came a couple days ago, but my game froze. I had to restart my game & the crate was gone. Will I get another one?? I wasn't able to collect the 1st one.
Posted by: LadyCFIIAdministrator

Re: *BUGS* Things not working in v. 1.0.1 - 12/29/17 03:59 PM

Our customer support team is equipped to assist with issues like that. To contact them, you should submit a support request, and they can assist you more completely than we can here.
Posted by: Zia

Re: *BUGS* Things not working in v. 1.0.1 - 12/31/17 04:49 AM

Originally Posted By: Jennschu3
My crate came a couple days ago, but my game froze. I had to restart my game & the crate was gone. Will I get another one?? I wasn't able to collect the 1st one.


This happened to me also. I thought it was just me. I'll have to follow up with support to see if they can help.