Problems with order process

Ok so i order VV5 and i love it so far but i think it was still processing the order because i exited out and then i went to go play it but it said i didnt order it. I dont want to buy it again cause im afraid that i might double the price!! Can you tell me if it got the order or not?

When you purchase a game from us, you will receive confirmation emails about the purchase. One will be a receipt from Plimus about the order. The second will be your full version information. If you are using a Windows computer, that email will contain your activation information. You will need to copy and paste that information into the reminder window that opens in order to have full access to the game, permanently.

If you cannot find your confirmation email, be sure to check your spam and junk mail folders.

I still cant find it. i really dont want to be a pain .

It's not a problem at all, that's what we're here for!

If you don't mind, go ahead and fill out this Support Form so that I can look up your purchase, and help you receive your activation information through email.

ok thanks but would my problem be under forum help or game help? Also would the game registration go under other, sales, or technical support?

also what is the hotsync ID/owner name(palm os and pockect PC only)? Im not good with computers.

You don't need to fill in the HotSync/Owner ID field for desktop computer versions. Those fields are used only for certain handheld devices.

ok thanks but what about choosing the game registration:
Other
technical support
sales
i think with my issue it would go under sales but im no quite sure>

Just leave that field as it is and fill out the rest of the form. That's used mostly for selecting FAQ entries.

OK thanks for the help!!