VVO2 - Possible glitch on Xbox One (trading boat)

Posted by: Figbender

VVO2 - Possible glitch on Xbox One (trading boat) - 10/24/19 04:57 PM

I believe I may be experiencing a glitch, or I may need some advice on what to do.

I just finished the dock and the trading boat showed up, so naturally I clicked on it, noticed I couldnt do anything at the moment, so grabbed a villager to do other things. While I was holding him, I got the "cutscene" where you are introduced to the trading boat and was prompted to go make a trade, and my villager was left floating in midair. I tried clicking on the boat but nothing happens, ever since then I am completely unable to interact with anything. I have tried resetting the game but every time I boot it up, I am brought back to the cutscene that says to make a trade, and everything is completely unable to be interacted with. I cannot click the boat, any villagers, or any buildings. I assume I need to do the trade to continue the game. The villagers are still going on about their business, and have even got the population up to 28/24 (it's been roughly 12 real life hours and none have become deceased, although many of them are now sick and I cannot heal them because I cannot interact with them). The tradeboat has also disappeared.

Is my game glitched or am I just missing something obvious I need to click?

I've also tried reinstalling, nothing.

The game appears to be in a constant state of saving too.

Edit: if this is the wrong forum please let me know and I will post it in the VVO2 forum, but I felt like this may be a technical issue
Posted by: KeeganAdministrator

Re: VVO2 - Possible glitch on Xbox One (trading boat) - 10/24/19 06:46 PM

Hi there, and welcome to the forums!

We're sorry to hear you've had this issue with the game on your device.

Please contact us in Customer Support by emailing support@ldw.zendesk.com and provide them with details about your issue, along with your game's User ID, which you can find in the Options menu (tap the 'gear' icon) - they'll be happy to investigate this for you!
Posted by: Figbender

Re: VVO2 - Possible glitch on Xbox One (trading boat) - 10/28/19 12:40 AM

Alright, I restarted my village and the same bug has happened again, I have figured out where the glitch is.

If you have hold of a villager while a tutorial cutscene begins it completely soft locks the game and makes everything permanently uninteractable. This is a huge bug due to how many cutscenes there are and the unpredictability of when they will trigger. This is my second village lost due to this softlock.
Posted by: KeeganAdministrator

Re: VVO2 - Possible glitch on Xbox One (trading boat) - 10/28/19 08:05 PM

Thank you for providing this additional information.

We've responded to the email you sent to Customer Support and resolved the issue with the tutorial step in your game - please check your inbox!