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#225892 - 11/30/10 03:35 AM Bug Reporting
Rockmower Moderator Offline
Master Poet

Registered: 12/16/07
Posts: 1200
Loc: The Beautiful Ozarks
This thread is for you to report possible bugs (errors) in the game. Please do not use this thread to ask questions about the game. Also please don't use it to report payment or registration problems. Separate threads will be available for these other issues.

When reporting bugs, please be as detailed as possible. Try to provide as much of the following information as you can
  • Details about your computer like its operating system (Windows 7 for example), screen resolution, etc.
  • What is going on i.e. game freezes, won't open, appears jerky etc.
  • If you get an error message please try to report it exactly as it appears
  • Screen shots can be very helpful, so please try to include them when appropriate.


If you are having troubles not directly related to the game, please try using the Support FAQ page.


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#226181 - 12/30/10 07:14 PM Re: Bug Reporting [Re: Rockmower]
Sunsinger Offline
Trainee

Registered: 02/21/07
Posts: 26
I am running Windows 7 with a resolution of 1366x768, 64 bit OS. I downloaded and installed VV5 (trial version), in frantic anticipation. I hit play on the reminder screen and the music started. Then the screen went black and it minimized on me. I thought I had hit a button so I clicked the icon on the bar at the bottom. It popped back up to full screen size then minimized again. I did it a couple more times then gave up. I uninstalled and reinstalled... same thing. I'm guessing this must be a bug ::shrug::

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#226182 - 12/30/10 07:20 PM Re: Bug Reporting [Re: Sunsinger]
Xay Administrator Offline
Customer Support Director

Registered: 02/18/07
Posts: 2222
Loc: Colorado, US
Sunsinger, it's either a display issue or an issue with Firefox. I've received your support and replied to it. smile If you have Firefox open, try closing it completely, then try to run the game again.
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Heather
Customer Support Director
Last Day of Work
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#226183 - 12/30/10 07:38 PM Re: Bug Reporting [Re: Xay]
Sunsinger Offline
Trainee

Registered: 02/21/07
Posts: 26
Wow, you are fast... kk, going to check the email!

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#226196 - 12/30/10 11:03 PM Re: Bug Reporting [Re: Sunsinger]
niceb2u Offline
Newbie

Registered: 05/27/08
Posts: 5
Loc: Florida
When I pick up duplicate rlics, I just stay at 9 tech points. Is this the way it stays till I have a reasearcher, researching in the lab?

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#226197 - 12/30/10 11:10 PM Re: Bug Reporting [Re: niceb2u]
LadyCFII Administrator Offline
Unicorn

Registered: 10/07/04
Posts: 17505
Loc: Colorado
Relics work differently from other collectibles in Virtual Villagers games. Only duplicate science items produce tech points. Duplicate relics produce energy points. However, if your energy meter is already at your current maximum, you won't notice a change.
_________________________
Barbara
Unicorn
Last Day of Work

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#226198 - 12/30/10 11:27 PM Re: Bug Reporting [Re: LadyCFII]
niceb2u Offline
Newbie

Registered: 05/27/08
Posts: 5
Loc: Florida
Thank YOu

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#226259 - 12/31/10 06:58 PM Re: Bug Reporting [Re: niceb2u]
AmeliaM Offline
Newbie

Registered: 12/31/10
Posts: 1
Hello. (:
My OS is Windows XP and my laptop is quite old, but it has always been able to run LDW games. But now that I tried to run the trial of VV5 I got two error messages, first one was:

Could not open display. Error code=0xc860160

After closing that one a little time went by an then the second error message came up:

Error: Acess violation at 0x0047C450 (tried to read from 00000004)

Is there any way to fix it or is my computer just too old to run this game?

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#226263 - 12/31/10 07:34 PM Re: Bug Reporting [Re: AmeliaM]
Krelxean Offline
Adviser

Registered: 07/19/09
Posts: 80
Hello. I am using a 32-bit Windows Vista computer. My screen resolution is set to 1024 by 768. I bought VV5 today, and I love it, but when I play in fullscreen (there isn't enough space in windowed) there is a black border on the right and bottom side, and the left and top are partially cut off. I can't interact with the border, and I can interact with the stuff that is cut off. I took a screen capture, and it displayed normally in that image. Is there anything I can do to fix this?
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VV4 is too awesome!!!

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#226266 - 12/31/10 07:56 PM Re: Bug Reporting [Re: AmeliaM]
LadyCFII Administrator Offline
Unicorn

Registered: 10/07/04
Posts: 17505
Loc: Colorado
Amelia, I have posted troubleshooting procedures for that error here. If your computer is capable of running the game, you should be able to resolve the problem using those procedures.

Krelxean, the black borders are due to your display adapter's handling of the game. You can use the procedures I linked to above to check all of your display settings and driver.
_________________________
Barbara
Unicorn
Last Day of Work

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