Game Help Needed

My game is stuck. I finished the crafting hut and the tutorial popped up telling me to drag an adult to the water buckets. I can't click on anything, I can't drag anything but I can move the screen around. There is an arrow on the left side that is pointing to something in the bottom left corner, but I can't see anything because of the icons there.

I can't even click the gear in the upper right corner to get help in game. I can't do anything at all.

Please help!

Hi Drew! We're sorry to hear you're having this issue with the game on your device.

Please contact us at support@ldw.zendesk.com so we can work to resolve this with you.

Help can anyone tell me how to get rid of bear please